RETURNS + REFUNDS
Last updated: 25 September 2026
Ever + Hence is a very small operation and many products are handmade, limited-run or produced specifically for a particular monthly edition.
I also want purchasing from me to feel reasonable. If something genuinely goes wrong, contact me and I will try to sort it out.
Change-of-mind returns
Because physical Ever + Hence products are small-run paper goods, handmade pieces, original artwork or limited editions, change-of-mind returns are not normally accepted.
Please read the product description before purchasing and contact me before ordering if you are unsure about something.
This does not affect any return, cancellation, refund or consumer right that applies to you by law.
Cancelling an order
If you need to cancel an order, contact Ever + Hence as soon as possible.
If production, personalization, packing or fulfilment has not begun, I will generally try to accommodate the request.
Once an order has entered production or been mailed, cancellation may no longer be possible except where required by law.
Because presales reserve a place in a limited production run, please contact me promptly if your circumstances change.
Incorrect or damaged orders
If I send the wrong item, something is missing because of an Ever + Hence packing error, or your purchase arrives materially damaged, contact me as soon as reasonably possible.
Please include your order information and photographs where useful.
Depending on the circumstances and availability, the solution may be a replacement, repair where appropriate, replacement component, store credit or refund.
For genuinely limited or one-of-a-kind pieces, an identical replacement may not exist. If a suitable replacement cannot be provided, a refund may be offered where appropriate.
Handmade variation
Small variations in printing, cutting, paint, marks, handwriting, colour, texture, placement and other handmade details are part of the nature of Ever + Hence products.
These normal differences are not considered defects simply because one piece is not identical to another or to a photograph.
Digital products
Because digital products can be accessed or downloaded immediately, digital purchases are generally non-refundable once the digital content has been supplied or accessed, except where required by applicable law or where the file itself is materially defective or has been supplied incorrectly.
If you receive the wrong file, cannot access a purchase because of an Ever + Hence technical problem, or discover that a supplied file is corrupted, contact me so I can correct it.
Lost mail
A postal delay does not automatically mean that an order is lost.
Please see the Shipping & Delivery Policy for information about delivery times and untracked mail.
If an order appears genuinely lost after a reasonable delivery period, contact Ever + Hence so the circumstances can be reviewed.
Refunds
Approved refunds are normally returned to the original payment method.
Bank and payment-provider processing times are outside Ever + Hence’s control, so a refund may take additional time to appear after it has been issued.
Consumer rights still apply
Nothing in this policy is intended to remove or reduce a right or remedy that cannot legally be excluded under applicable consumer protection law.
If legislation gives you a cancellation or refund right that is stronger than this policy, the legislation applies.
Contact
For an order problem, cancellation, return or refund request, please use the Contact page at everandhence.com/contact/ and include your order number if you have one.